 Business Review
Day Overview of Institutional and Corporate Services Mike Lafitte President, Institutional & Corporate Services Diane Paddison President, Global Corporate Services—Client Accounts May 18, 2007 Exhibit 99.3 |
| Business Review
Day Overview of Institutional and Corporate Services Mike Lafitte President, Institutional & Corporate Services Diane Paddison President, Global Corporate Services—Client Accounts May 18, 2007 Exhibit 99.3 |
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Page 2 CB Richard Ellis | Page 2 Contents Introduction to Outsourcing Asset Services Global Corporate Services Case Studies |
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Page 3 CB Richard Ellis | Page 3 Contents Introduction to Outsourcing Asset Services Global Corporate Services Case Studies |
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Page 4 CB Richard Ellis | Page 4 Outsourcing is a Large and Growing Market 1. IDC, 2006 Finance & Accounting Human Resources Logistics $226 billion, growing by 12% 1 $18.2 billion, growing by 10% 1 $16 billion, growing by 20% 1 |
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Page 5 CB Richard Ellis | Page 5 CBRE Provides Outsourced Real Estate Services Through Two Lines of Business Facilities Management Project Management Transaction Management Consulting Property Management Leasing Project Management Marketing & Branding Tenant Relations Large occupiers Corporate Healthcare Government Investors/owners Offices Industrial Retail Global Corporate Services Asset Services Clients Primary Services |
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Page 6 CB Richard Ellis | Page 6 How Asset Services/GCS Businesses Work “Portfolio-wide” services – not limited to individual deals or transactions Contractual relationships Multiple services; cross-selling opportunities Account Management approach Relationships over years; recurring revenue |
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Page 7 CB Richard Ellis | Page 7 Contents Introduction to Outsourcing Asset Services Global Corporate Services Case Studies |
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Page 8 CB Richard Ellis | Page 8 What TCC Brought to Asset Services Increased portfolio size by 43% Significant new clients • Behringer Harvard – 9m s.f. • Crow Holdings – 7m s.f. • Kennedy & Associates – 17.5m s.f. Increased size of existing clients • ING Clarion – 23m s.f. • Invesco – 22m s.f. • TIAA CREF – 29m s.f. Increased outsourced buying power New talent of ~1,000 employees |
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Page 9 CB Richard Ellis | Page 9 Asset Services Key Differentiators Tenant Relations • CBRE @ Your Service • Industrial Strength • TenantConnect Procurement Global Quality Standards AXIS Portal Environmental Sustainability |
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Page 10 CB Richard Ellis | Page 10 Growth in Asset Services Leverage deal flow from Trammell Crow Company’s Development Services and CBRE Investors Seek increased client share in Institutional sector Grow private label program Enhanced revenue synergies with Transaction Management |
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Page 11 CB Richard Ellis | Page 11 Contents Introduction to Outsourcing Asset Services Global Corporate Services Case Studies |
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Page 12 CB Richard Ellis | Page 12 #1 Provider of Corporate Services • ~5,000 brokers worldwide • $225 billion in transactions • 1,800 project managers • $3 billion cap ex • 1.7 billion s.f. (1) • 45,000 sites • $20 billion spend Facilities Management Project Management Transaction Management Note: 2006 results (1) Facilities Management includes Asset Services with affiliate/partner offices
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Page 13 CB Richard Ellis | Page 13 Our Key Corporate Services Differentiators CBRE Global coverage Local market intelligence Transaction Management dominance Proprietary portfolio management tools TCC Industry leading Account Management Project Management and Facilities Management dominance Development expertise Sophisticated performance management and customer satisfaction Legacy long-term client relationships |
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Page 14 CB Richard Ellis | Page 14 GCS Transaction Management Scope of Services Global execution of transactions with a portfolio-wide focus Optimize portfolio commitments against current market dynamics/opportunities Lease Administration services Multiple-transaction focus What TCC Brought Account Management approach for TM-only clients Marketing scale to support selling to middle-market Proprietary operating “playbook”: best practices, processes, etc. Enhanced client metrics/benchmarking Growth Initiatives Accelerate development of proprietary portfolio optimization tools Increase penetration of industrial and retail clients Increase support of private equity buyouts and M&A real estate consolidations Partnership with Brokerage to target middle-market clients |
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Page 15 CB Richard Ellis | Page 15 GCS Project Management Scope of Services Full service outsourcing Program management One-off integrated Transaction Management/Project Management Moves, adds, changes (MAC) What TCC Brought 24% compound annual revenue growth over last 5 years Full Project Management platform across U.S. and Canada Depth of technical expertise for all asset types Growth Initiatives Drive Project Management cross-selling into Brokerage assignments Deepen non-U.S. platform infrastructure Grow Project Management headcount |
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Page 16 CB Richard Ellis | Page 16 GCS Facilities Management Scope of Services Sourcing and procurement Operations and maintenance Energy services Health, safety, security Environmental sustainability What TCC Brought 19% annual growth in square footage under management over the past three years 1,500 Facility Managers and 2,000 Building Engineers Network of functional specialists Enhanced technology and systems Growth Initiatives Deploy TCC methodologies to CBRE Facilities Management clients to increase scope of relationship Enhance technology to deliver real time knowledge/performance Deepen Asia Pacific and EMEA platform infrastructure |
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Page 17 CB Richard Ellis | Page 17 Integrated, Account Management Approach Client CRE CBRE Alliance Director CBRE Executive Account Leader Director, Project Mgmt. Director, Transaction Mgmt. Director, Portfolio Strategy Director, Facilities Mgmt. PJM Team TM/PLA Team Strategy Team Embedded Consultants FM Team Functional/Specialty Expertise |
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Page 18 CB Richard Ellis | Page 18 Key 2006 Client Wins/Expansions The City of New York |
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Page 19 CB Richard Ellis | Page 19 Contents Introduction to Outsourcing Asset Services Global Corporate Services Case Studies |
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Page 20 CB Richard Ellis | Page 20 Case Study: The Perfect Fit Project Management Facilities Management Transaction Management International Project Management Facilities Management Transaction Management U.S. Combined 2007 CBRE 2003 TCC 2002 |
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Page 21 CB Richard Ellis | Page 21 Case Study: Cross-Selling 1997 1995 45m s.f. 38m s.f. 7m s.f. Portfolio Engineering Project Management Transaction Management Property Management 2007 2001 1993 |
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Page 22 CB Richard Ellis | Page 22 Case Study: Geographic Expansion 23m s.f. 7m s.f. Portfolio Project Management Facilities Management Transaction Management Asia Pacific, EMEA Project Management Facilities Management Transaction Management Americas 2007 2001 |
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Page 23 CB Richard Ellis | Page 23 Growth in Global Corporate Services Put the client first - always Drive execution and client satisfaction through account management Deliver best in class service expertise Win, keep, grow – Bill Concannon |